Orders and processing

Payment process and invoice

• What payment methods do you support?
• Where can I find the bank details?
• Why was the PayPal payment not completed?
• Are values listed on invoices gross or net?

Order procedure

• Where can I get vouchers?
• How do I receive my customer number?
• Where can I see my customer number?
• Can I change my address?
• Can only companies submit orders or are orders also open to private customers?

Return shipment and exchange

• Can I return ordered goods?
• How do returns work?
• What should I do if the delivered items are defective or do not meet my expectations?
• What is not permitted for exchange?
• I have no returns form. What should I do?
• Are refined products excluded from exchange?

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Shipping and delivery

• What are the delivery times at Engelbert Strauss?
• How long are delivery times for work clothing with print or embroidery?
• Part of my order has not been delivered. When will the rest of my items arrive?
• How high are shipping costs?
• Can I have my order sent to another address?
• Is it possible to track my delivery?

See all 7 articles