Payment process and invoice
Return shipment and exchange
- Can I return ordered goods?
- How do returns work?
- What should I do if the delivered items are defective or do not meet my expectations?
- What is not permitted for exchange?
- I have no returns form. What should I do?
- Are refined products excluded from exchange?
Shipping and delivery
- What are the delivery times at Engelbert Strauss?
- How long are delivery times for work clothing with print or embroidery?
- Part of my order has not been delivered. When will the rest of my items arrive?
- How high are shipping costs?
- Can I have my order sent to another address?
- Is it possible to track my delivery?